{"id":23538,"date":"2026-08-24T10:19:26","date_gmt":"2026-08-24T10:19:26","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/shipping-policy\/"},"modified":"2026-09-18T02:10:44","modified_gmt":"2026-09-18T02:10:44","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/pitchkitz.com\/bsite\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<p><title>Shipping Policy | Pitchkitz<\/title><\/p>\n<style>*{box-sizing:border-box}\n:root{\n  --theme-primary:#1B4332;\n  --theme-secondary:#40916C;\n  --ink:#17191c;--text:#44494f;--muted:#71777d;--line:#d9dde1;--line-dark:#b9c0c6;--paper:#fff;--wash:#f6f7f8;--wash2:#fbfbfb;\n}\nhtml{scroll-behavior:smooth;background:#fff}\nbody{margin:0;background:#fff;color:var(--text);font-family:Arial,\"Helvetica 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0;margin-right:8px}.split-grid&gt;div,.panel,.process-item,.delivery-stage{flex-basis:100%}.delivery-stage{border-right:0;border-bottom:1px solid var(--line)}.delivery-stage:last-child{border-bottom:0}.record-list{grid-template-columns:1fr}.record-list dt{padding-bottom:3px;border-bottom:0}.record-list dd{padding-top:2px}.card-wall{grid-template-columns:1fr}.terms-page .chapter{grid-template-columns:46px minmax(0,1fr)}.terms-page .chapter-head .clause-no{width:46px}.terms-page .chapter-head h2{padding-left:12px}.terms-page .chapter-body{padding-left:12px}\n}\n@media(max-width:500px){.shell{width:min(100% - 18px,1080px)}.fact{flex-basis:100%;border-right:0;padding-left:0}.fact+.fact{padding-left:0}.masthead-copy{font-size:.92rem}.chapter{padding:15px 0}.chapter-head h2{font-size:1.08rem}.card-logo{padding:14px}}\n@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important;animation:none!important}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"utility-bar\"><strong>Pitchkitz<\/strong><span>Last updated: 18 September 2026<\/span><\/div>\n<header class=\"masthead\"><span aria-hidden=\"true\" class=\"masthead-label\">Delivery information<\/span><\/p>\n<div>\n<p class=\"eyebrow\">Shipping &amp; tracking<\/p>\n<h1>Shipping Policy<\/h1>\n<div class=\"masthead-rule\"><\/div>\n<\/div>\n<p class=\"masthead-copy\">Processing, dispatch, transit estimates, tracking, shipping fees, carriers and international delivery information.<\/p>\n<\/header>\n<div class=\"delivery-flow\">\n<div class=\"delivery-stage\"><span class=\"stage-label\">Processing<\/span><strong>1\u20133 business days<\/strong><\/p>\n<p>Order preparation and processing.<\/p>\n<\/div>\n<div class=\"delivery-stage\"><span class=\"stage-label\">Dispatch<\/span><strong>Within 3 business days<\/strong><\/p>\n<p>Shipment leaves our fulfilment process.<\/p>\n<\/div>\n<div class=\"delivery-stage\"><span class=\"stage-label\">Transit<\/span><strong>7\u201315 business days<\/strong><\/p>\n<p>Estimated transit after dispatch.<\/p>\n<\/div>\n<div class=\"delivery-stage\"><span class=\"stage-label\">Delivery<\/span><strong>Carrier handoff<\/strong><\/p>\n<p>Final delivery to the destination address.<\/p>\n<\/div>\n<\/div>\n<div class=\"directory-layout\">\n<nav aria-label=\"Page sections\" class=\"page-menu\">\n<div class=\"label\">Shipping guide<\/div>\n<p><a href=\"#fees\">Fees<\/a><a href=\"#carriers\">Carriers<\/a><a href=\"#tracking\">Tracking<\/a><a href=\"#address\">Address<\/a><a href=\"#delays\">Delays<\/a><a href=\"#lost\">Lost parcels<\/a><a href=\"#customs\">Customs<\/a><a href=\"#support\">Support<\/a><\/nav>\n<div>\n<section class=\"chapter\" id=\"fees\">\n<div class=\"chapter-head\">\n<h2>Shipping Fees<\/h2>\n<\/div>\n<div class=\"chapter-body\">\n<dl class=\"record-list\">\n<dt>Standard shipping<\/dt>\n<dd>6$<\/dd>\n<dt>Free standard shipping<\/dt>\n<dd>Available when the order reaches 50.<\/dd>\n<\/dl>\n<\/div>\n<\/section>\n<section class=\"chapter\" id=\"carriers\">\n<div class=\"chapter-head\">\n<h2>Shipping Carriers<\/h2>\n<\/div>\n<div class=\"chapter-body\">\n<p>Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.<\/p>\n<\/div>\n<\/section>\n<section class=\"chapter\" id=\"tracking\">\n<div class=\"chapter-head\">\n<h2>Tracking<\/h2>\n<\/div>\n<div class=\"chapter-body\">\n<p>All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"chapter\" id=\"address\">\n<div class=\"chapter-head\">\n<h2>Address Accuracy and Changes<\/h2>\n<\/div>\n<div class=\"chapter-body\">\n<p>Please provide a complete and accurate delivery address at checkout. Before dispatch, you may request an address change by contacting support@pitchkitz.com. After dispatch, an address change cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/div>\n<\/section>\n<section class=\"chapter\" id=\"delays\">\n<div class=\"chapter-head\">\n<h2>Delivery Estimates and Delays<\/h2>\n<\/div>\n<div class=\"chapter-body\">\n<p>The 7\u201315 business day transit period is an estimate after dispatch, not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not limit any mandatory statutory rights or obligations.<\/p>\n<\/div>\n<\/section>\n<section class=\"chapter\" id=\"lost\">\n<div class=\"chapter-head\">\n<h2>Lost Parcels<\/h2>\n<\/div>\n<div class=\"chapter-body\">\n<div class=\"process-grid\">\n<div class=\"process-item\">\n<p>Contact support@pitchkitz.com if a parcel has not arrived and may be lost.<\/p>\n<\/div>\n<div class=\"process-item\">\n<p>We review the available tracking information.<\/p>\n<\/div>\n<div class=\"process-item\">\n<p>We investigate the shipment with the relevant carrier and may request reasonable delivery information.<\/p>\n<\/div>\n<div class=\"process-item\">\n<p>If the parcel is confirmed lost, we offer reshipment or a refund.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"chapter\" id=\"customs\">\n<div class=\"chapter-head\">\n<h2>International Orders, Customs and Import Duties<\/h2>\n<\/div>\n<div class=\"chapter-body\">\n<p>Displayed product prices include applicable tax according to the website&#8217;s pricing configuration. For international orders, customs duties, import charges or customs handling charges imposed by the destination may be the customer&#8217;s responsibility where applicable. Mandatory applicable law prevails where it assigns responsibility differently.<\/p>\n<\/div>\n<\/section>\n<section class=\"chapter\" id=\"support\">\n<div class=\"chapter-head\">\n<h2>Customer Support<\/h2>\n<\/div>\n<div class=\"chapter-body\">\n<p>For shipping, tracking, address changes or lost-parcel questions, contact support@pitchkitz.com.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<footer class=\"footer\">Pitchkitz \u00b7 pitchkitz.com<\/footer>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy | Last updated: Delivery information Shipping &amp; tracking Shipping Policy Processing, dispatch, transit estimates, tracking, shipping fees, carriers and international delivery information. Processing1\u20133 business days Order preparation and processing. DispatchWithin 3 business days Shipment leaves our fulfilment process. Transit7\u201315 business days Estimated transit after dispatch. DeliveryCarrier handoff Final delivery to the destination address. &hellip;<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/pitchkitz.com\/bsite\/shipping-policy\/\"> <span class=\"screen-reader-text\">Shipping Policy<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23538","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/pitchkitz.com\/bsite\/wp-json\/wp\/v2\/pages\/23538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pitchkitz.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pitchkitz.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pitchkitz.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pitchkitz.com\/bsite\/wp-json\/wp\/v2\/comments?post=23538"}],"version-history":[{"count":1,"href":"https:\/\/pitchkitz.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions"}],"predecessor-version":[{"id":24443,"href":"https:\/\/pitchkitz.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions\/24443"}],"wp:attachment":[{"href":"https:\/\/pitchkitz.com\/bsite\/wp-json\/wp\/v2\/media?parent=23538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}